FAQs

1. How long does shipping take?

Shipping times may vary depending on your location. Typically, orders are processed within 1-2 business days and delivered within 5-7 business days. However, please note that due to current global circumstances, there may be some delays in shipping. Rest assured, we are doing our best to get your order to you as quickly as possible.

2. What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer the option to pay with PayPal for added convenience.

3. Do you offer international shipping?

Yes, we offer international shipping to select countries. Please note that additional customs fees, taxes, and duties may apply depending on your country's regulations. These fees are the responsibility of the customer and are not included in the shipping cost.

4. What is your return policy?

We have a 30-day return policy. If you are not satisfied with your purchase, you can return the item within 30 days of receiving it for a refund or exchange. Please refer to our refund policy for more details.

5. How can I contact customer support?

If you have any questions or need assistance, you can reach our customer support team by emailing us at info@atlashelper.com. We strive to respond to all inquiries within 24 hours.

6. Are your products compatible with all car models?

Our car accessories are designed to be compatible with most car models. However, we recommend checking the product description or contacting our customer support team to ensure compatibility with your specific car model.

7. Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the shipping carrier's website.

8. What if I receive a defective or damaged item?

If you receive a defective or damaged item, please contact our customer support team immediately. We will evaluate the issue and make it right by either providing a replacement or issuing a refund.

9. What is your refund policy?

Our refund policy allows for returns within 30 days of receiving the item. To be eligible for a refund, the item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. Please refer to our refund policy section for more information on the return process and exceptions.

10. Can I cancel or change my order?

If you need to cancel or make changes to your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, we may not be able to make any changes.

11. Do you offer wholesale or bulk discounts?

Yes, we offer wholesale and bulk discounts for larger orders. Please contact our customer support team with your specific requirements, and we will provide you with more information on pricing and availability.